Privacy Policy
Last updated: October 31, 2026
At CoupleCoins, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application.
Information We Collect
We collect information that you provide directly to us, including:
• Personal Information: email address, nickname, birthday, relationship dates
• Usage Data: coins earned, rewards redeemed, app interactions
• Device Information: device type, operating system, unique device identifiers
• Connection Information: information about your connection with your partner
• Chat Content: the messages, photos and reactions you share with your partner, and when they were sent and read
How We Use Your Information
We use the information we collect to:
• Provide and maintain our service
• Enable connection and communication between partners
• Process transactions and manage coin balances
• Send notifications and updates
• Improve our app and user experience
• Respond to your support requests
Data Sharing
We do not sell your personal information. We may share your information only in the following circumstances:
• With your connected partner (as part of the app's core functionality)
• With service providers who assist us in operating our app
• When required by law or to protect our rights
Chat Messages and Photos
CoupleCoins has a private chat between you and your connected partner. This is how we handle it:
• What we store: the messages you write, the photos you send, reactions, and the time messages were sent and read. Photos are kept in private storage that only you and your partner can open.
• Who can see it: only you and your connected partner. We do not read your chat. We only look at a message that you or your partner report to us (we keep a copy of a reported message while we review the report and for 90 days after we resolve it, even if the chat is deleted or an account is closed in the meantime; then we delete the copy), or when the law requires it.
• Typing indicator: the "typing…" signal goes live to your partner and is never stored.
• Deleting: you can delete your own messages and photos at any time, and they disappear for both of you. When you disconnect from your partner, the whole chat and all its photos are permanently deleted for both of you. When you delete your account, your chat and photos are deleted too. Photo files are removed from storage within a day in both cases. Deleted chats cannot be restored.
• Notifications: if you allow notifications, a new message from your partner can show on your lock screen with a short preview. You can turn message notifications off in Couple → Notifications → Messages, or all notifications in your device settings.
• Reporting and ending contact: you can report any message from your partner to us (press and hold the message, then choose Report message). To stop all contact, disconnect from your partner in the Couple tab, which ends and deletes the chat.
Data Security
We implement appropriate technical and organizational measures to protect your personal information. However, no method of transmission over the internet is 100% secure.
Your Rights
You have the right to:
• Access your personal information
• Correct inaccurate information
• Delete your account and data
• Opt out of certain data collection
Children's Privacy
Our app is not intended for users under the age of 18. We do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.
Contact Us
If you have any questions about this Privacy Policy, please contact us through the Support section in the app.